Operations manual
Standard operating procedures
The same twelve steps run on a one-bedroom across town and a 60-desk office across four states. This is what your crew is accountable to.
1. Intake & survey
2. Booking & dispatch
3. Packing & load
4. Transit & delivery
Compliance & business standards
Authority
USDOT and MC operating authority for interstate household goods; state household-goods authority in each in-state market.
Insurance
Cargo, general liability and auto liability at $1M; workers' compensation on all W-2 crew; surety bond as required by state.
Tariff
Published tariff on file governing weight-distance rates, accessorial charges and valuation options.
Safety
Pre-trip and post-trip vehicle inspections, hours-of-service logging, quarterly lift-and-carry retraining, drug and alcohol testing program.
Records
Bills of lading, inventories, weight tickets and signed estimates retained for 3 years and attached to the job record.